Busselton Water actively encourages customers to report  when expectations are not met – thus using complaints to grow it's business. There is a growing surge of energy being directed towards effective complaints handling for research and the potential for improving Busselton Water's services and product.  Busselton Water's complaints strategy is therefore part of it's “loyalty to customer” program.

Busselton Water operates a continuous (viz 24 hour) emergency contact service in accordance with operating licence conditions, and customers are able to be notified within one (1) hour of action the operations/maintenance staff will take to combat an emergency.

Busselton Water encourages our customers to express by letter, phone call, email or personal visitation, any concerns which upset them. We are committed to providing a  response in a timely and professional manner – avoiding inconvenience wherever possible.

Our contact details can be found on the 'Contact Us' page of this web-site.